i like that starbucks will give you a coupon for a free drink if they think you've waited too long. "too long" is pretty subjective, but in my experience, i've found "too long" to be more than 3 minutes. i would like all food service establishments to adopt this practice. today, i just want einsteins bagels to adopt it. or at least give me a sincere apology when you've just made me wait 10 minutes in an empty store for a simple bagel and cream cheese. whatever happened to good customer service?